Privacy Policy

Overview

PalNova Innovations LLC respects user privacy. This Privacy Policy explains how information may be collected, used, stored, and handled when you visit our website or use any of our apps, digital products, or related services.

Information We May Collect

Depending on the app, website feature, or service you use, information collected may include:

• Contact details provided voluntarily, such as an email address or phone number when creating an account, contacting support, or submitting feedback
• Account and authentication information used to sign in, verify access, reset passwords, and protect user accounts
• Information entered directly into an app, such as tasks, notes, appointments, bills, budget items, supplies, documents, insurance records, preferences, uploaded files, or other user-provided content
• Device and technical information used to improve performance, diagnose issues, maintain security, and fix errors
• Feedback and support messages submitted through our support channels

How Information Is Used

Information collected may be used to:

• Provide and improve app and website functionality
• Create, verify, and protect user accounts
• Sync and save user information when cloud features are used
• Respond to support requests and feedback
• Diagnose and fix technical issues
• Maintain the security and reliability of our products
• Communicate updates related to a support request, account issue, or product inquiry

Support Communications

If you contact us by email, we may use your email address and message content solely to respond to your request, investigate the issue, and improve our products or services. We do not use support emails for marketing purposes.

User Content and Uploaded Information

Some PalNova products may allow users to enter, save, or upload information, including notes, files, records, photos, documents, or other content. Users are responsible for the information they choose to add. We recommend avoiding the upload or storage of highly sensitive information unless necessary.

Data Sharing

PalNova Innovations LLC does not sell user personal information. Information may only be shared when required by law, necessary to provide our services, needed to protect users, our products, or our company, or when processed by trusted service providers that help operate our apps, website, authentication, hosting, support, storage, analytics, or security features.

Third-Party Services

Some of our apps and services may use trusted third-party providers, such as app store platforms, Firebase services, cloud hosting, analytics, crash reporting, authentication, or email support tools. These services may process information as needed to provide their functionality and are governed by their own privacy policies.

Children's Privacy

Our products are not directed at children under 13 years of age, or any higher age required by applicable law. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us and we will take reasonable steps to delete it.

Data Retention and Deletion

We retain information only as long as reasonably necessary to provide our products and services, maintain security, comply with legal obligations, resolve disputes, and operate our business. Users may request deletion of account-related information or support communications by contacting us at support@palnovainnovations.com. Where an app includes account creation, users may also be provided an in-app option to initiate account deletion.

Security

We use reasonable safeguards to help protect information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

This Privacy Policy may be updated from time to time. Changes will be posted on this page with an updated date. Continued use of our website, apps, or digital products after changes are posted constitutes acceptance of the updated policy.

Contact

For privacy-related questions or requests, contact: support@palnovainnovations.com